Is your customer experience up to scratch? New figures might suggest otherwise. The internet poses as many opportunities as it does restrictions. As much as online shopping and browsing are both speedy and convenient, they can also be frustrating and difficult. The internet is as much a platform as it is a barrier. Six months […]
Read More The State of PlayThere’s one word that can be used in any situation, that can swing a conversation in your favour at any time. Now, I’ll show you how to get to it, and what to do with it after. So you’re speaking to a potential customer. Or perhaps, speaking to a colleague, friend or family member. What […]
Read More The One Word That Changes Everything For YouWe’re not too dissimilar to our ancestors after all. First off, you’re probably wondering who on earth is Charles Mackay? Well, to put it short he was an author and journalist born in Scotland in the first half of the 19th century. He later traveled a little in Europe, namely to Brussels and Paris and […]
Read More What Charles Mackay Tells Us About Consumer Behaviour
Gareth Roberts 